/Policies
Policies 2018-08-13T01:21:18+00:00

Limited Warranty Policy

Lite-Netics LLC. guarantees all of our products to be free of defects and workmanship for a period of 60 days from the date of shipment. Lite-Netics LLC. Assumes no responsibility in any event for payment or incidental consequential damages, of property. These products may present possible shock or fire hazard if not installed properly. This warranty is voided for products not installed according to current local codes and/or the National Electrical Code.

Return Policy

You must email for return authorization. Products shipped back without authorization will be held for pickup. When returning products please include our Lite-Netics LLC Item Return Form. You must return your items with this form.

Products returned through no fault of Lite-Netics LLC., will be subject to a 20% restocking charge. All returns must be shipped prepaid and goods must be in unused resalable condition in the original packaging. When products that are returned through no fault of Lite-Netics LLC, you must assume responsibility for shipping the items back to us. When a package is returned shipped, we recommend, using a carrier that will track your package to make sure it safely gets back to us. Absolutely NO RETURNS after 14 days. If damage occurs during shipping, you must immediately contact the freight carrier directly for compensation. Again, We cannot be held responsible for damage during shipment! Keep all packing material and the box merchandise was shipped in for inspection; failure to do so will result in a rejected claim by the carrier. Exceptions: If we ship a product by error this will be Lite-Netics LLC responsibility to get you the customer the correct items. NO RETURNS AFTER CHRISTMAS !!!

Cancelled Order Clause

Any order that is cancelled after we process it is subject to either a 3% cancellation fee or a $10.00 minimum cancellation fee. If a cancellation is requested and the order has already been processed, boxed and loaded for shipment there is NOT a way this order can be retrieved. It will be treated as a return shipment subject to the standard conditions of the return policy.

Orders Shipped to Canada

Please note, Canadian shipments are subject to additional brokerage fees and taxes. These fees are billed by and paid directly to UPS.